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The Pinterest Support section. In the About menu, click on Help, then click on Support to get to the Support Section. Instead of emailing support about a problem, you can submit a request.
Pinterest Support Section
This section now lists common questions and answers. It looks like this section has been there since at least late February. Sorry for not finding and writing about it earlier. The questions are divided into categories, such as getting started, pinning, policies, account security and account settings. There’s also a section for business accounts and content owners.
The answer to some questions is no, or at least not right now. Questions such as “Can I have a private board?” and “Can I rearrange my pins?”
Submit a request
Problems they are already working on are listed as known issues. When a known issue has been fixed, it will be updated to display resolved in front of the issue name. Browse or search instant answers first and if you still don’t find the answer to your problem, you can submit a request.
Hope this helps!
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Hey there.So i have a problem at pinterest. I have uploaded around 24 pins but none of my pins show up in Pinterest search result. If i google the same keywords it shows my pinterest page but when i search it on Pinterest it dosen’t show me my pins. I have been working hard on it but nothing has worked out as of now. I really want to fix this issue urgently. Please help me out. The page url is :http://pinterest.com/tallenge
Thanks
I have written to the pinterest Team a more than thrice. But all in vain.. Moreover Pins with same tags shows but not mine… could someone plzz advice me on this
Thanks
sara
I think it normally omits your own pins and boards when you search. I can’t tell what keywords you would be searching for. It may also take time to show in search, likes and followers help, too.
It doesn’t really look like you are trying to connect, since you’re only following three people, you should at least follow your followers and you could try joining some group boards or creating a group board.
Hello
I am so frustrated with the Pinterest support team
Yes I have done all you suggested above, and I get a vague response back from the support — pointing me right back to the HELP page again,,,
My situation is I cannot access my account,,, tried every thing they suggested & more.. I keep getting a 502 error, even when I try and change my password it just gives me a 502 error,,, I am still receiving emails from fellow pinners repinning my pins, but cannot access I get a 502 error message …oh and I cannot access from Twitter either.
any suggestions.
joanny
Have you tried different browsers or even a different computer? Would narrow it down to see if it’s really a problem with your account or something else.
Since March 17 2013 (today is March23) I have been unable to sign in to my Pinterest account . I get the same message every time “Oops your account has been deactivated but you pins are safe and sound please contact support and we’ll get you pinning again’ NO HELP NO SUPPORT all I get from Pinterest is the same message” We haven’t heard from you in a while how would you rate the support that you have received ? ” I have given Pinterest my username my e-mail address and password over 10 times Pinterest keeps sending that same message. Yesterday March 22 at 9:04 pm they sent that TWICE to me and then at 10:04pm Pinterest sent that same message NINE times. What is wrong with Pinterest? I have pleaded for help for almost seven days and the only response I get from Pinterest is “We haven’t heard from you in a while how would you rate the support that you have received? I haven’t received any help nor any support I only get that phrase “We haven’t heard….” Twice at 9:04pm and nine times at 10:04pm March 22 Pinteret sent that same message! What is wrong with Pinterest ?
You won’t get help on the weekend, the directions clearly say it may take several business days to get a response. Are you following the directions to contact Pinterest on this page? https://help.pinterest.com/home
Hi Debs, great post! I’m also finding it really difficult to get a serious response from Pinterest regarding a very urgent issue (my account has been merged with someone else’s and I have access to their boards!). I’ve contacted them more than three times over the last three weeks and I’ll I’ve received are generic auto-responses that don’t even come close to solving the problem, let alone addressing it!
Do you know of any way I can raise a matter urgently with Pinterest that’s guaranteed a response? My Pinterest presence is an important part of my business and my customers are being directed to a stranger’s Pinterest profile!
Any help would be greatly appreciated. Thanks!
Are you replying to the auto response or sending a completely new email each time? I know most of the time replying to a generic response is useless, but that appears to be what Pinterest wants you to do if the answer doesn’t help.
Hi Debs, I’ve tried both but I’ll be sure to re-pester them from the same support ticket and see if that makes any difference. Thanks for your help.
As I have stated I have been unable to sign in my Pintererst account since March 17 I have provided over ten times I have lost count my username my password and my e -mail address. Pinterest response has been the same .. I receive the same message over and over again -”We haven’t heard from you in a while how would you rate the the support that you have received?”. March 22 I received that message at 9:04 TWO TIMES and at 10:04 I received the same message NINE TIMES I have pleaded for help many times and received nothing but the same message I sent ONE e-mail and was informed that Pinterest REFUSES to read e-mail and to NEVER DO IT AGAIN! but they asked that same question again : “WE haven’t…” I had 8 * BOARDS and over 300 PIns . I cannot sign in and Pinterest response is ‘WE haven’t…” WHAT IS WRONG WITH PINTEREST?
Do not yell at me. I can’t fix your problem.
I asked you a question on March 23rd and you didn’t answer.
You do not have to be signed in to go to the help page I gave you. Did you go to the link and did you follow the directions? Including replying to the auto response if it didn’t help you?
Here’s a link specifically about login problems: https://help.pinterest.com/entries/21063782-Login-trouble
The only question asked by Pinterest to me was “We haven’t heard from you in a while how do rate the support that you have received from us ? I have received that message several times since March 17 That was posted twice at 9:04 pm and nine times at 10:04 pm on March 22 Why ? I have supplied Pinterest my e- mail my username and e-mail address over ten times What more does Pinterest want from me ? Don’t yell at me ? I am very frustrated with Pinterest response. I am sure anybody who is experiencing what I have gone through would want help too!I asked many times want I needed to do and Pinterest keeps sending the message We haven’t heard from you in a while how would you rate the support that you have received ? I don’t understand why Pinterest keeps sending this message after I have followed the instructions . I have contacted support over ten times I am very sorry that you are angry with me . All I wanted to know want can I do to sign in. When I try to sign I got the notice that my account was deactivated and my pins are safe and sound and to contact support and they would have pinning again soon. I had 8 boards and over 300 pins and get the message 404. Please help me I have asked for help and keeping that message from Pinterest. My intention was never to
hurt ,offend, or anger anybody. All I want is help.. Please see my viewpoint . I have asked for help over ten times I have supplied all information that has been asked and the only response that I received is the message “We haven’t …” Again I apologize. My frustration is compounded by Pinterest asking about support that I have received and I don’t know what support is being referred to. If somebody could explain to me what more I need to do I would be very grateful. Again please help me and I am very sorry to anger you. I don’t know why Pinterest sent that message twice at 9;04 pm and nine times at 10;04 pm on March 22 Thank you for responding to my posts.
Go to this link: https://help.pinterest.com/entries/21415363-Reactivate-your-account
And follow these directions exactly:
Request reactivation
Click Email Help at the bottom of this page
Under “What do you need help with?”, select Login & Registration -> Reactivate Account
Include “Reactivate” in the subject and body of your message
Give us your username (if you know it) and any email addresses you might have used on your account
When you receive the first email from us, reply to it (a simple “I still need help” will do) and we’ll send your email to a Pinterest help agent
Hi, I am trying to set up Pinterest for a tour business.
I find Pinterest incredibly lax in its ‘help’; there are so many things that don’t seem to relate, that do not deal with the the problem at hand, or just give vague answers that on the surface look okay but jump over the spot that is bogging me down.
Frustrating beyond belief. It seems that the help items are written for geeks who have a good understanding but leave the newbie out in the cold.
Do you have a question? I’ll try to help, but I have to know what the problem is.
I followed through Pinterest instructions correctly many times . I gave my username my e- mail and password . Any request from Pinterest I answered.. At least 10 times . As I have stated since March 17 , the only question I have received from Pinterest is ” We haven’t heard from you in a while how would you rate the support that you have received from us ?’ I have received that statement many times . That message was sent on March 22 twice at 9:04 pm and nine times at 10:04 pm. Why? My username my e-mail and password are now “not recognized ‘. I had over 300 pins and 8 boards . I pleaded for help several times.. I am very sorry that my requests for help has resulted into receiving a ” Stop yelling at me” demand . My only option is to no longer to use Pintererst . I have informed my co-workers , my friends , my family and customers that I have been unable to access my Pinterest account since March 17. Thankfully my twitter account and my e-mail account have always been trouble free. I have also lodged complaints on “Yelp” ” I firmly believe if anybody else has gone through what I have gone through they would also be very frustrated. .Excellent customer relation in any and all business is vital.
PLEASE HELP ME RESET MY PASSWORD. I emailed Pinterest yesterday and haven’t heard back. I cannot remember what password I used.
Click Forgot your password? from the login page
Enter in the email address on your account
Check your inbox for an email to reset your password
please drop my name from pinterest. I AM NOT interested. You are only clogging up mu sites. Thank you John Nall
I can’t do that. I’m not Pinterest. I do not work for Pinterest. I just write a blog that sometimes has blog posts about Pinterest.
I am trying to re-arrange my boards but I do not get any type of re-arrange button. I have tried it with different browsers and it’s just not there. Can you help me?
You don’t need a button any more. Any time you are on your boards page, you can just drag and drop the boards any where and they will save automatically.
I tried that but it didn’t save. I will try again. Thank you!